FAQS

Frequently asked questions for brandofRoses

PAYMENTS

CAN I PAY WITH KLARNA?

We accept Klarna for hassle-free shopping. You can either pay now, pay later or slice it.

What forms of payment do you accepT?

WE ACCEPT
  • APPLE PAY
  • AMEX
  • VISA AND MASTERCARD
  • KLARNA
  • GOOGLE PAY

IS IT SAFE TO USE MY CREDIT CARD?

OUR WEBSITE USE Enhanced Security Measures AND Ensure Safe Online Shopping Experience.

SHIPPING

WHERE CAN I TRACK MY ORDER?

you can track your order here on our website once your item gets shipped

WHEN WILL MY ORDER ARRIVE

Orders are processed Monday-Friday, excluding the weekend and major holidays.
1-2 BUSINESS DAYS (SWEDEN)
3-5 BUSINESS DAYS (EU)
3-8 BUSINESS DAYS (REST OF THE WORLD)

Do you offer international shipping?

YES, WE OFFER WORLDWIDE SHIPPING

RETURN & EXCHANGE

can i return my order?

YOU HAVE THE RIGHT TO CANCEL AND RETURN YOUR ORDER WITHIN 14 DAYS IF YOU ORDER WITHIN EU
SEND AN EMAIL TO BRANDOFROSES@HOTMAIL.COM

CAN I CHANGE SIZE?

YES, SEND US AN EMAIL AT BRANDOFROSES@HOTMAIL.COM AND WE WILL SORT IT OUT.

How do I initiate a return or exchange?

EMAIL US AT BRANDOFROSES@HOTMAIL.COM

IS THERE ANY Return and Exchange FEES?

WE TAKE A RETURN SHIPPING FEE OF 150SEK, HOWEVER IF YOU WISH TO EXCHANGE THE ITEM/SIZE IT WILL BE FREE OF CHARGE.

WHAT IF MY PRODUCT CAME DAMAGED?

if YOU RECEIVED A DAMAGED PRODUCT PLEASE CONTACT US AT BRANDOFROSES@HOTMAIL.COM WITH YOUR ORDER NUMBER AND PHOTO OF THE DAMAGED PRODUCT AND WE WILL SEND YOU A NEW ONE

Sizing Guide

Do you have a size chart?

yes, all our items have a size chart on their product page

How do I choose the right size?

WE HAVE A SIZE CHART FOR EVERY PRODUCT. IF YOU STILL CAN'T DESIDE WHICH SIZE, SEND US A DM VIA INSTAGRAM @BRANDOFROSES AND WE WILL PERSONALLY HELP YOU OUT